Terms of Service

Last updated: September 17, 2026

These Terms of Service govern your access to and use of the Wall Frame Studio website, products, and related services.

By visiting wallframestudio.com, placing an order, or otherwise using our services, you agree to these Terms, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies made available through our website.

1. Store Operator

The store operates under the name Wall Frame Studio.

Website: wallframestudio.com
Email: support@wallframestudio.com

For questions regarding these Terms or an order, please contact us using the email address above.

2. Eligibility and Accounts

You must be legally capable of entering into a purchase contract under the laws applicable in your jurisdiction.

If you create an account with us, you are responsible for providing accurate and current information and for maintaining the confidentiality and security of your account credentials.

You are responsible for activity conducted through your account unless applicable law provides otherwise.

3. Permitted Use

You may use our website only for lawful purposes.

You may not:

• Interfere with or disrupt the operation or security of the website

• Attempt to gain unauthorized access to our systems or accounts

• Introduce viruses, malicious code, or other harmful technology

• Use automated systems to improperly scrape, copy, or extract protected website content

• Misuse customer, business, or personal information

• Impersonate another person or organization

• Use the website for fraudulent or unlawful activity

• Infringe intellectual-property, privacy, publicity, or other applicable rights

We reserve the right to restrict access where reasonably necessary to protect our customers, website, or business.

4. Products and Product Information

Wall Frame Studio offers wall frames, framed artwork, decorative wall pieces, and related products.

We make reasonable efforts to present product descriptions, dimensions, materials, frame colors, artwork, finishes, availability, and photographs as accurately as possible.

However, minor differences may occur due to:

• Screen and display settings

• Lighting used in product photography

• Natural or manufactured material variations

• Production batches

• Printing processes

• Measurement tolerances

• Differences in frame finishes or texture

Colors displayed on your device may therefore vary slightly from the physical product.

Product measurements are approximate unless expressly stated otherwise.

We reserve the right to correct errors, inaccuracies, or omissions in product information and to update product descriptions or availability when necessary.

5. Artwork and Third-Party References

Certain artwork may reference public figures, sports, teams, locations, cultural subjects, entertainment, or other recognizable themes.

Third-party names, trademarks, logos, images, copyrights, and other intellectual-property rights remain the property of their respective owners.

Unless expressly stated on the relevant product page, Wall Frame Studio does not represent that a product is officially licensed, sponsored, endorsed, or affiliated with any athlete, club, league, organization, company, artist, entertainment franchise, or other rights holder.

References to third-party subjects are used only as permitted under applicable law.

6. Custom and Personalized Products

Some Wall Frame Studio products may allow customization or personalization.

You are responsible for ensuring that any names, text, images, photographs, files, or other materials you provide are accurate and that you have the necessary rights or permission to use them.

We may refuse customization requests that are unlawful, abusive, defamatory, infringing, or otherwise inappropriate.

Customized or personalized products may have different cancellation and return conditions, as described in our Refund Policy.

7. Orders, Prices, and Payment

Submitting an order constitutes an offer to purchase the products included in that order.

An order is considered accepted when we confirm acceptance, begin fulfillment where applicable, or dispatch the products.

Prices, discounts, taxes, shipping charges, and other applicable costs displayed during checkout form part of your order.

Payment must be made using one of the payment methods available during checkout.

We may refuse, cancel, or place an order on hold where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment

• Payment failure

• Incorrect customer information

• Inventory or availability errors

• Pricing or technical errors

• Legal or regulatory restrictions

• Shipping restrictions

• Inability to fulfill or deliver the order

If we cancel an order after payment has been collected, the applicable amount will be refunded.

8. Promotions and Discount Codes

Promotions, discount codes, free-shipping offers, bundles, and other special offers may be subject to specific conditions.

Unless otherwise stated:

• Promotional offers cannot be exchanged for cash

• Discount codes may not be combined

• Discounts cannot normally be applied retroactively to completed orders

• Promotions may be limited by product, country, quantity, or time period

We may modify or end a promotion where permitted by law, but this will not affect eligible orders already confirmed under that promotion.

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery dates and transit times provided on our website are estimates unless expressly guaranteed.

International shipments may be subject to customs procedures, inspections, duties, taxes, or delays depending on the destination.

Delays caused by carriers, customs authorities, severe weather, transportation disruptions, or other circumstances outside our reasonable control may affect estimated delivery times.

Nothing in this section limits any mandatory delivery rights provided by applicable consumer law.

10. Returns and Refunds

Returns, replacements, cancellations, damaged-item claims, and refunds are governed by our Refund Policy.

Customers should inspect frames and artwork shortly after delivery and contact us promptly if an item arrives damaged, defective, or materially different from what was ordered.

Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.

11. Installation and Product Use

Wall frames and wall artwork must be handled and installed appropriately.

Customers are responsible for selecting mounting hardware, anchors, fixings, and installation methods that are appropriate for the:

• Weight and dimensions of the product

• Type and condition of the wall

• Building materials

• Intended installation location

Included mounting accessories, where provided, may not be suitable for every wall type.

If you are uncertain about safe installation, we recommend using a qualified installer or obtaining appropriate professional advice.

Wall Frame Studio is not responsible for damage caused by improper installation, unsuitable mounting methods, modification, misuse, or failure to follow applicable installation instructions, except where liability cannot legally be excluded.

12. Intellectual Property

The Wall Frame Studio name, branding, website design, original product descriptions, graphics, photographs, artwork created by us, logos, and other original store materials may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, commercially exploit, or create unauthorized derivative works from our protected materials without permission.

Third-party trademarks, artwork, names, photographs, and other intellectual property remain the property of their respective owners.

No reference to a third-party brand, person, team, organization, or property should be interpreted as an affiliation or endorsement unless expressly stated.

13. Reviews and User Content

If you submit a review, photograph, video, testimonial, suggestion, or other content to Wall Frame Studio, you confirm that:

• The content is accurate to the best of your knowledge

• You have the right to submit it

• It does not unlawfully infringe the rights of another person

• It does not contain unlawful, abusive, fraudulent, or misleading material

Subject to applicable privacy and intellectual-property laws, you grant Wall Frame Studio a non-exclusive, worldwide, royalty-free license to display, reproduce, and use submitted content for operating, improving, and promoting our business.

We may remove content that we reasonably believe is unlawful, fraudulent, abusive, misleading, or infringing.

14. Third-Party Services

Our website may use or link to services operated by third parties, including:

• Shopify

• Payment providers

• Analytics services

• Advertising platforms

• Social-media platforms

• Manufacturing and fulfillment providers

• Shipping and delivery companies

Third-party services may be governed by their own terms of service and privacy policies.

Wall Frame Studio is not responsible for the operation, availability, content, or independent practices of third-party websites and services outside our reasonable control.

15. Website Availability

We aim to maintain reliable access to wallframestudio.com, but we do not guarantee that the website will always be uninterrupted, error-free, or available.

We may temporarily suspend or modify parts of the website for maintenance, security, technical, or operational reasons.

16. Disclaimer and Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, Wall Frame Studio is not responsible for indirect, incidental, or unforeseeable losses resulting from:

• Use or inability to use our website

• Events outside our reasonable control

• Carrier or customs delays

• Improper installation or mounting of a product

• Modification or misuse of a product

• Failure to follow product or installation instructions

For consumers, these Terms do not affect statutory rights or remedies available under applicable consumer-protection laws.

17. Force Majeure

We are not responsible for delays or failure to perform obligations where caused by circumstances outside our reasonable control.

These circumstances may include severe weather, natural disasters, transportation interruptions, customs delays, labor disruptions, governmental measures, supply-chain interruptions, telecommunications failures, or other comparable events.

Where such an event occurs, we will make reasonable efforts to minimize its impact.

18. Suspension and Termination

We may restrict or terminate access to our website where reasonably necessary to:

• Protect customers or the website

• Prevent fraud or abuse

• Maintain security

• Comply with legal obligations

• Enforce these Terms

• Address misuse of our services

Any rights and obligations that by their nature should survive termination will continue where applicable.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, security measures, or operations.

The latest version will be published on this page with its effective date.

Changes will apply from the date they are published and will not normally alter the terms applicable to previously confirmed orders unless required by law.

20. Governing Law and Disputes

These Terms and purchases made through Wall Frame Studio are subject to applicable laws and consumer-protection requirements.

Nothing in these Terms deprives a consumer of mandatory rights or protections provided by the laws applicable to them.

If you experience a problem with an order or our services, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Any legal dispute will be handled by a court or other authority having jurisdiction under applicable law.

21. Contact Us

For questions about these Terms, your order, or our services, contact:

Wall Frame Studio

Website: wallframestudio.com
Email: support@wallframestudio.com