Shipping policy
Shipping Policy
Last updated: September 17, 2026
This Shipping Policy explains Wall Frame Studio's order processing times, worldwide shipping, estimated delivery times, tracking, and international delivery procedures.
Order Processing
Orders are normally verified, prepared, quality-checked, securely packaged, and dispatched within 2–3 business days.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Because wall frames and framed artwork require careful preparation and protective packaging, some orders may occasionally require additional processing time.
Free Worldwide Shipping
Wall Frame Studio offers FREE standard shipping worldwide on all orders.
There is no minimum order value required to qualify for free standard shipping.
If an optional express or premium delivery method is offered at checkout, additional charges may apply to that service.
Worldwide Delivery
We ship internationally to destinations available through our checkout.
If your country or delivery destination can be selected during checkout, we currently offer shipping to that location.
If a destination is unavailable at checkout, we may not currently be able to deliver there.
Estimated Shipping Time
After your order has been processed and dispatched, standard delivery normally takes approximately:
12–15 business days
Processing time of 2–3 business days is separate from the shipping time.
This means a typical order may take approximately 14–18 business days from the date the order is placed to final delivery.
These timeframes are estimates and are not guaranteed delivery dates.
Delivery may occasionally take longer because of circumstances such as:
-
Customs inspections or clearance
-
Carrier delays
-
Severe weather
-
Public holidays
-
Peak shopping periods
-
Transportation disruptions
-
Remote delivery locations
-
Events outside our reasonable control
We appreciate your patience if an international shipment experiences an unexpected delay.
Tracking Your Order
Once your order has been processed and dispatched, we will send you a shipping confirmation containing your tracking number.
Tracking information is normally provided within the 2–3 business day processing period once your shipment has been prepared and handed over for delivery.
After receiving your tracking number, please allow up to 48 hours for the carrier's tracking system to begin displaying updates.
During international transportation, tracking may occasionally remain unchanged for several days while the package is moving between carrier facilities or countries.
This does not necessarily mean that the shipment has stopped moving.
Packaging and Protection
Wall frames and framed artwork are carefully packaged to help protect them during international transportation.
Depending on the product, protective materials may include reinforced packaging, corner protection, cushioning, wrapping, or other protective components.
Please inspect your package and product shortly after delivery.
If your order arrives visibly damaged, retain the product and all original packaging and contact us as soon as possible with photographs.
For more information about damaged products, please review our Refund Policy.
Multiple-Item Orders
If your order contains multiple wall frames, artworks, or products, they may occasionally be shipped separately for logistical, packaging, or fulfillment reasons.
In these cases, you may receive more than one tracking number and packages may arrive on different dates.
There is no additional standard shipping charge when an order is divided into multiple shipments.
International Fulfillment
Wall Frame Studio works with fulfillment, manufacturing, logistics, and delivery partners to serve customers internationally.
Depending on the product and delivery destination, your order may be prepared or dispatched from one of our international fulfillment facilities or partners.
The dispatch location does not change the shipping price—you will continue to receive free standard worldwide shipping.
Customs, Import Duties, and Taxes
International shipments may be subject to customs procedures depending on the destination country.
Customs processing may occasionally affect delivery times.
Where import duties, taxes, customs fees, or similar charges apply and have not been collected during checkout, responsibility for those charges will depend on applicable law and the rules of the destination country.
Wall Frame Studio does not control charges imposed independently by customs authorities.
If you require specific information about potential import charges before ordering, we recommend contacting your local customs authority.
Address Changes
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to update your shipping information before dispatch.
However, once an order has entered fulfillment or has been handed to the shipping carrier, we cannot guarantee that the delivery address can be changed.
Incorrect or Incomplete Addresses
Please carefully verify:
-
Recipient name
-
Street address
-
Apartment or unit number where applicable
-
City
-
State, province, or region
-
Postal or ZIP code
-
Country
-
Telephone number
Wall Frame Studio cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided.
If a package is returned because of an incorrect address, incomplete address, refusal, or failure to collect the package, additional reshipping charges may apply where permitted by law.
Delivery Attempts and Unclaimed Packages
Depending on the destination and carrier, delivery may require someone to receive the package.
If a delivery attempt is unsuccessful, the carrier may:
-
Attempt delivery again
-
Leave the package at an authorized collection location
-
Request that you arrange redelivery
-
Return the package to the sender after the carrier's holding period expires
Customers are responsible for monitoring tracking information and responding to carrier delivery notices when necessary.
Lost or Missing Packages
If your tracking information has not updated for an unusually long period or your order has not arrived within the expected delivery timeframe, contact:
Please include your order number and tracking number.
If tracking indicates that the package was delivered but you cannot locate it, we recommend first:
-
Checking around the delivery location
-
Asking household members or building staff
-
Checking with nearby neighbors when appropriate
-
Contacting the local delivery carrier
-
Allowing up to 48 hours, as some carriers mark shipments delivered shortly before final delivery
If the package still cannot be located, contact us and we will assist with the appropriate carrier investigation.
Where a package is confirmed lost, we will provide an appropriate solution in accordance with our policies and applicable consumer law.
Damaged Packages
If your wall frame or artwork arrives damaged, contact us as soon as possible at:
Please include:
-
Your order number
-
Photos of the complete product
-
Clear close-up photos of the damaged area
-
Photos of the exterior packaging
-
Photos of the protective packaging inside the parcel
Please do not dispose of the damaged item or packaging until your claim has been reviewed.
For full details regarding damaged, defective, or incorrect products, please review our Refund Policy.
Returns
Shipping an order back to us is governed by our Refund Policy.
Please do not return a product without first contacting our support team and receiving return instructions.
You can review our Refund Policy here:
/policies/refund-policy
Contact Us
For questions about shipping, tracking, delivery, or your order, contact:
Wall Frame Studio
Website: wallframestudio.com
Email: support@wallframestudio.com