Privacy Policy

Last updated: September 17, 2026

Wall Frame Studio operates this website and related services to provide customers with an online shopping experience for wall frames, framed artwork, and related products.

Our store is hosted by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit wallframestudio.com, place an order, interact with our website, or communicate with us.

Information We Collect

Depending on how you use our services, we may collect:

• Contact and delivery details, including your name, email address, telephone number, billing address, and shipping address

• Order and transaction information, including products viewed, purchased, returned, cancelled, or refunded

• Product preferences and customization information you provide when ordering personalized or custom products

• Payment confirmation and billing information processed by Shopify and our payment providers; Wall Frame Studio does not store complete payment-card numbers

• Account details and preferences if you create or use a customer account

• Messages, support requests, reviews, feedback, and other information you voluntarily submit

• Device information, browser information, IP address, cookie data, website activity, and other technical information about how you interact with our store

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, contact us, create an account, submit a form, leave a review, or otherwise interact with our services

• Automatically through cookies, pixels, analytics technologies, and similar tools

• From service providers and business partners, including Shopify, payment processors, analytics providers, advertising platforms, fraud-prevention providers, fulfillment partners, and delivery carriers

How We Use Information

We may use personal information to:

• Process payments and orders

• Prepare, fulfill, package, and ship wall frames and other products

• Process custom or personalized orders where applicable

• Arrange delivery and provide shipment updates

• Handle returns, refunds, replacements, and customer-service requests

• Communicate with you about your order or account

• Operate, maintain, secure, troubleshoot, and improve our website

• Analyze website performance and customer interactions

• Detect and prevent fraud, abuse, unauthorized transactions, and other harmful activity

• Provide advertising and marketing communications where permitted by law

• Respect marketing opt-out requests and privacy preferences

• Comply with legal, accounting, tax, and regulatory obligations

• Protect our rights and enforce our policies and agreements

How We Disclose Information

We may disclose personal information when reasonably necessary to operate our business.

This may include disclosure to:

• Shopify

• Payment processors and financial-service providers

• Hosting and technology providers

• Analytics providers

• Advertising and marketing platforms

• Fraud-prevention and security providers

• Customer-support providers

• Manufacturing and fulfillment partners

• Warehousing and packaging providers

• Shipping companies, couriers, and delivery partners

• Professional advisers such as lawyers, accountants, or consultants

• Government authorities or regulators where disclosure is required by law

• Parties involved in a legitimate merger, acquisition, financing, restructuring, sale, or transfer of our business or assets

These parties may process personal information in countries other than the country where you live.

Shopify

Our online store is hosted by Shopify.

Shopify may collect and process personal information in connection with your use of our store in order to provide, secure, and improve its services.

Information submitted through Wall Frame Studio may therefore be transmitted to Shopify and other relevant service providers.

You can learn more by reviewing the Shopify Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

Cookies and Similar Technologies

Wall Frame Studio uses cookies and similar technologies to operate and improve our website.

These technologies may be used for:

• Essential store functionality

• Shopping-cart functionality

• Remembering your preferences

• Website security

• Analytics and performance measurement

• Understanding how visitors use our website

• Advertising and marketing measurement

• Personalizing certain website experiences where permitted

Where required by applicable law, non-essential cookies will only be used after you provide consent.

You may manage your cookie preferences through the privacy or cookie controls available on our website. You may also adjust cookie settings through your browser.

Disabling certain cookies may affect the functionality or availability of parts of our website.

Advertising and Marketing

Where permitted, we may use information about your interactions with Wall Frame Studio to measure advertising performance and display advertisements that may be more relevant to you.

Our advertising and analytics partners may use cookies, pixels, or similar technologies for these purposes.

Depending on your location, you may have the right to opt out of certain types of targeted advertising, data sharing, or similar processing.

You may use the privacy controls available on our website or contact us at support@wallframestudio.com.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information in order to:

• Complete and maintain order records

• Provide customer service

• Handle returns, refunds, disputes, or chargebacks

• Meet accounting and tax obligations

• Comply with legal and regulatory requirements

• Prevent fraud and abuse

• Establish, exercise, or defend legal claims

• Enforce our agreements and policies

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Data Security

We and our service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

International Transfers

Because we operate an online store and use international service providers, your personal information may be transferred to, stored in, or processed in countries other than your country of residence.

Where required by applicable law, appropriate safeguards may be used for international transfers, including adequacy decisions, standard contractual clauses, or other recognized legal mechanisms.

Your Privacy Rights

Depending on where you live, applicable privacy law may provide you with certain rights regarding your personal information.

These rights may include the right to:

• Access personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Restrict certain types of processing

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Request a portable copy of certain information

• Opt out of certain targeted advertising, sharing, or similar activities

• Submit a complaint to the relevant data-protection authority

To exercise your rights, contact us at:

support@wallframestudio.com

Where required, we may ask you to verify your identity before processing your request.

If available in your jurisdiction, you may also use the privacy controls or Your Privacy Choices page provided through our website.

Children’s Privacy

Our services are not intended for children under the age at which they can independently consent to the processing of their personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review the situation and take appropriate action.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, legal obligations, or regulatory requirements.

The latest version will be published on this page with the updated revision date.

Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, contact us:

Wall Frame Studio

Website: wallframestudio.com
Email: support@wallframestudio.com